Privacy Policy

Who We Are

HVAC Exam Master is an online HVAC/R exam-preparation platform operated by Silverline Technologies LLC. We provide digital study resources, practice questions, simulated exams, performance tracking, and related online learning tools.

Information We Collect

We may collect information that users provide directly when using our website, app, checkout flow, account features, or support channels. This may include:

• Name, email address, and account information.
• Payment and subscription-related information processed by our payment providers.
• Study activity, quiz progress, saved questions, exam results, and app usage data.
• Messages or support requests sent to us.

We may also collect technical information such as browser type, device information, pages visited, referral source, and analytics data through cookies, logs, analytics tools, and similar technologies.

How We Use Information

We use collected information to operate HVAC Exam Master, provide access to digital learning tools, process payments, maintain user accounts, improve the platform, respond to support requests, prevent misuse, and understand how users interact with our services.

Payments

Payments may be processed by third-party payment providers. We do not store complete credit card numbers on our own servers. Payment providers may collect and process payment information according to their own privacy and security practices.

Cookies and Analytics

We use analytics and measurement tools to understand website traffic, product usage, conversion performance, and technical issues. These tools may use cookies or similar technologies to collect usage and device information.

Sharing of Information

We do not sell personal information. We may share information with service providers that help us operate the website, app, analytics, hosting, payment processing, customer support, and security. We may also disclose information when required by law or when necessary to protect our rights, users, or services.

Data Security

We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security, but we work to protect user information from unauthorized access, loss, misuse, or alteration.

User Choices

Users may contact us to request help with account information, support issues, or privacy-related questions. Some browser settings may allow users to limit or block cookies, although doing so may affect parts of the website or app.

Children's Privacy

HVAC Exam Master is designed for HVAC/R students, apprentices, technicians, and professionals. Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Contact Us

For privacy questions or support requests, contact us at support@hvacexammaster.com.